Terms of service
Last Updated: April 16, 2026
Applies to consumer purchases made through studiolondondesign.com for delivery within the United States
1. Company Information, Scope, and Updates
These General Terms and Conditions of Sale (the "Terms") govern access to and use of studiolondondesign.com (the "Website") and the purchase of products offered for sale through the Website by Studio London Design, LLC, a Wyoming limited liability company ("Studio London," "we," "our," or "us").
These Terms apply to consumer purchases made for personal, family, or household use for delivery within the United States. Commercial, trade, designer, or wholesale purchases are governed by separate Trade Terms of Sale and are not covered by these Terms.
By accessing the Website, creating an account, or placing an order, you confirm that you have read, understood, and accepted these Terms, together with our Returns and Claims Policy, Privacy Policy, Shipping Policy, Limited Warranty, and Cookie Policy, each of which is incorporated into these Terms by reference.
Studio London may update these Terms from time to time. Changes will apply to orders placed after the revised Terms are published on the Website. Changes will not affect orders we have already accepted. For material changes, we will provide reasonable notice on the Website, and where you have an account, by email.
2. Eligibility and Customer Representations
To place an order through the Website, you must be at least 18 years of age and legally capable of entering into a binding contract.
You represent and warrant that: (a) all information provided by you, including billing, shipping, and payment information, is true, accurate, and complete; (b) you are not subject to any economic sanctions administered by the US Department of the Treasury's Office of Foreign Assets Control (OFAC) or located in any country subject to a comprehensive US embargo; and (c) you will not use the Website or any product purchased from us for any unlawful purpose or in violation of US export control laws.
Studio London reserves the right to refuse, suspend, or cancel any order or account where we reasonably suspect fraud, misuse, unauthorized resale activity, violation of sanctions or export controls, or a breach of these Terms.
3. Customer Accounts
You may create an account on the Website to manage orders, save delivery details, or access account-specific functionality.
You are responsible for maintaining the confidentiality of your login credentials and for all activity carried out under your account.
If you believe your account has been accessed without authorization, you must notify Studio London promptly. We may suspend or disable accounts where we reasonably consider it necessary for security, legal, or operational reasons.
4. Product Information and Website Content
Studio London makes reasonable efforts to ensure that product descriptions, dimensions, specifications, pricing, and imagery shown on the Website are accurate and up to date.
Because many of our products use natural and characterful materials, minor variations in grain, veining, pattern, color tone, texture, finish, and hand-applied detailing may occur. These natural differences form part of the character of the product and are not defects.
Dimensions and weights are approximate and may be subject to reasonable manufacturing tolerances.
Screen settings and photography may affect how colors and finishes appear. Images are illustrative and may not precisely reflect the delivered product in every detail. Color variations between on-screen rendering and the delivered product do not, on their own, constitute a defect eligible for return or refund.
Nothing on the Website constitutes a binding offer by Studio London until your order has been accepted by us.
5. Customer Responsibility for Suitability, Access, and Delivery Conditions
Before placing an order, you are responsible for checking that the product is suitable for its intended use and location, including dimensions, finish, assembly requirements, and care needs.
You must also ensure that the product can be safely delivered to the final destination, including through all relevant doorways, hallways, staircases, elevators, landings, and access points. We strongly recommend measuring each access point before ordering large items.
Where delivery cannot be completed because access is inadequate, unsafe, or unavailable, Studio London may treat the matter as a failed delivery or return. In such circumstances, additional delivery, storage, return, repackaging, or restocking charges may apply.
You are responsible for ensuring that a suitable adult is available to accept delivery where required and that the delivery location is safe and lawful for the carrier to attend.
6. Order Process and Formation of Contract
The Website allows you to browse products, add items to your cart, enter billing and delivery details, select a payment method, and submit an order request.
Submitting an order does not guarantee acceptance. Your order constitutes an offer to purchase the selected products subject to these Terms.
A contract is formed only when Studio London accepts your order. Acceptance normally occurs when we send you an order confirmation or shipping confirmation email.
Studio London reserves the right, at any time before acceptance, to decline or cancel an order for reasons including product unavailability, pricing or listing errors, delivery restrictions, payment failure, suspected fraud or misuse, or other legitimate commercial reasons.
You may cancel your order at any time before Studio London has accepted it, or, in the case of made-to-order or custom items, before production has begun, by contacting us at support@studiolondondesign.com. Once accepted, orders may be cancelled only in accordance with our Returns and Claims Policy or as required by applicable law.
If payment has already been taken for an order that is cancelled before acceptance, the amount paid will be refunded to the original payment method.
7. Pricing, Taxes, and Payment
Unless otherwise stated, prices shown on the Website are in United States dollars (USD).
Prices may exclude applicable sales tax, delivery charges, white glove service charges, or other fees, which will be shown at checkout where applicable.
Studio London may change pricing at any time, but such changes will not affect an order once accepted.
You authorize Studio London and its payment service providers to charge the full amount due for your order using the payment method selected at checkout.
Accepted payment methods may include major credit cards, debit cards, digital wallets, and third-party financing solutions made available on the Website from time to time. Debit card users are reminded of their rights under Regulation E (12 C.F.R. Part 1005) for unauthorized electronic fund transfers.
Payments are processed by third-party providers. Studio London does not ordinarily store full payment card details.
Third-party financing (including Klarna and Affirm where available) is provided by independent lenders under their own terms and conditions. Studio London is not a party to, and assumes no responsibility for, any financing agreement between you and a third-party lender. Eligibility, interest rates, and repayment terms are determined solely by the lender.
8. Sales Tax and Other Charges
Sales tax will be applied where required by applicable law based on the destination of the order and any relevant tax rules in force at the time of purchase. Studio London collects and remits sales tax in states where it has economic nexus or is otherwise required to collect.
If additional charges arise because the information provided by you is incomplete or inaccurate, or because a delivery is failed, redirected, or rebooked at your request, Studio London may charge you for those additional costs to the extent permitted by law.
9. Electronic Communications and Records
By placing an order or creating an account, you affirmatively consent, for purposes of the Electronic Signatures in Global and National Commerce Act (ESIGN Act, 15 U.S.C. Chapter 96) and the Uniform Electronic Transactions Act, to receive contractual and operational communications from us in electronic form, including order confirmations, shipping notifications, invoices, customer service messages, legal notices, and updates to these Terms.
To receive and retain electronic records, you need: an internet-connected device, a current web browser, an email account capable of receiving messages from Studio London, and sufficient storage or printing capability to retain records.
You may withdraw your consent to electronic records at any time by contacting support@studiolondondesign.com. Withdrawing consent does not affect the legal effectiveness of records already provided electronically. You may also request a paper copy of any record by contacting us; paper copies are provided free of charge.
You agree that contractual and operational communications may be sent to the email address provided by you. It is your responsibility to keep that email address current.
10. Product Availability and Stock
All products are offered subject to availability. Studio London makes reasonable efforts to maintain accurate stock information, but inventory levels can change quickly and occasional errors may occur.
If a product becomes unavailable after you place an order, we may cancel the affected item or order and provide an appropriate refund, or where suitable and agreed by you, offer an alternative or revised delivery timing.
11. Shipping, Delivery, and Risk of Loss
Delivery territories, shipping methods, service levels, and charges are described in the Studio London Shipping Policy, which is incorporated into these Terms by reference.
Estimated delivery dates and transit times are provided in good faith for guidance only. They are not guaranteed unless expressly agreed otherwise in writing.
Consistent with the FTC Mail Order Rule (16 C.F.R. Part 435), if we cannot ship your order within the time stated at the time of order, or if no time is stated, within thirty (30) days, we will notify you and give you the option to consent to a delayed shipment date or to cancel the order and receive a full refund.
Delays may occur due to carrier constraints, weather, port congestion, customs or regulatory checks, force majeure events, high order volumes, or other events outside our reasonable control.
Unless otherwise required by applicable law, title to and risk of loss in the product pass to you upon delivery to the delivery address or other agreed point of handover (including, for white glove deliveries, upon placement in the room of choice and completion of any requested assembly).
You should inspect the shipment promptly upon receipt and retain all packaging materials until you have confirmed that the product is in acceptable condition.
12. Delivery Inspection and Transit Damage
To preserve our ability to pursue a freight claim against the carrier, visible shipping damage should be reported to Studio London within forty-eight (48) hours of delivery, supported by clear photographs of the product, packaging, and shipping labels. For white glove deliveries, please notate any damage to cartons, property, or the product on the proof of delivery (POD) before signing, and photograph the damage.
You retain the right to notify Studio London of visible transit damage for purposes of the remedies available under these Terms and the Returns and Claims Policy for up to seven (7) calendar days from delivery. Failure to report visible transit damage within seven (7) days may limit the remedies available to you, but nothing in this section limits any non-excludable rights you may have under applicable law, including implied warranties under state consumer protection statutes.
Missing packages or other delivery irregularities should be reported as soon as you become aware of them.
13. Returns, Change of Mind, and Claims
Returns and claims are governed in detail by the Studio London Returns and Claims Policy, which is incorporated into these Terms by reference.
Subject to that policy, eligible change-of-mind returns may generally be requested within thirty (30) days of delivery.
For change-of-mind returns: (a) original outbound shipping charges are non-refundable; (b) return shipping costs may be deducted from the refund; (c) a restocking fee of fifteen percent (15%) of the product purchase price will be deducted from the refund; and (d) replacement packaging costs, if any, will be deducted from the refund and disclosed before being incurred.
Returned items must ordinarily be unused, in like-new condition, and returned with original packaging and all components.
Studio London requires a Return Authorization before any return is accepted. Returns sent without prior authorization may be refused.
Custom, made-to-order, final sale, clearance, or otherwise excluded items may not be eligible for return, except where required by law or where the product is defective.
14. Damaged, Faulty, or Non-Conforming Products
If you believe a product is damaged, defective, or not in conformity with your order, you should contact Studio London promptly and provide a written description of the issue together with photographic evidence.
For non-transit quality or defect claims, notification should ordinarily be made within thirty (30) calendar days of delivery. This thirty-day period does not limit any longer period you may have under applicable law, including under state implied warranty statutes or under the Limited Warranty.
After reviewing the claim, Studio London may, at its discretion and subject to applicable law, offer repair, replacement parts, replacement of the item, a partial refund, a full refund upon return, or another appropriate remedy.
Nothing in these Terms limits any non-excludable consumer rights or statutory warranties that may apply under applicable law.
15. Limited Warranty
Studio London provides a Limited Warranty on products purchased through the Website. The full terms of the Limited Warranty, including what is covered, what is excluded, how to make a claim, and your rights under federal and state law, are set out in the Studio London Limited Warranty Policy, which is incorporated into these Terms by reference and is available on the Website.
Summary (full terms in the Limited Warranty Policy): Studio London warrants that products will be free from manufacturing defects in materials and workmanship under normal residential use for a period of one (1) year from the date of delivery. The warranty does not cover normal wear and tear, commercial or institutional use, misuse, improper assembly, accidents, exposure to unsuitable environmental conditions, or unauthorized modifications.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
16. Promotional Offers and Pricing Errors
From time to time, Studio London may offer promotional prices, discount codes, or other offers subject to separate terms or eligibility conditions.
Promotions may be modified or withdrawn at any time unless already applied to an accepted order.
If a product is listed at an incorrect price or with incorrect information due to a typographical, technical, or administrative error, Studio London reserves the right to correct the error and, where the error is manifest or obvious, to cancel or refuse affected orders even after acceptance, subject to a full refund, or to contact you to confirm whether you wish to proceed at the correct price.
17. Intellectual Property
All content on the Website, including text, photography, graphics, product names, logos, design elements, page layouts, and other materials, is owned by or licensed to Studio London and is protected by US and international intellectual property laws.
You may access and use the Website for personal, non-commercial shopping purposes only. You may not copy, reproduce, republish, upload, post, transmit, distribute, exploit, or create derivative works from Website content without prior written permission, except as permitted by law.
Notices of claimed copyright infringement under the Digital Millennium Copyright Act (17 U.S.C. §512) should be sent to our Designated Agent at dmca@studiolondondesign.com, with the information required by 17 U.S.C. §512(c)(3).
18. Acceptable Website Use
You agree not to use the Website in any way that is unlawful, fraudulent, abusive, harmful, defamatory, infringing, disruptive, or otherwise inconsistent with these Terms.
Without limitation, you must not attempt to interfere with Website functionality, gain unauthorized access to systems or accounts, scrape content using automated means contrary to applicable law or our reasonable technical restrictions, or use the Website for resale, competitive intelligence gathering, or other unauthorized commercial purposes.
19. Privacy and Data Protection
Studio London processes personal information in accordance with its Privacy Policy and applicable US state privacy laws. California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and Delaware residents (among others) have specific privacy rights described in the Privacy Policy and on our Your Privacy Choices page.
By using the Website or placing an order, you acknowledge that your information may be collected, used, stored, and shared with service providers to the extent necessary for order fulfillment, customer support, fraud prevention, analytics, legal compliance, and related operational purposes, as described in the Privacy Policy.
20. Disclaimer of Warranties Relating to the Website
To the fullest extent permitted by law, the Website and its content are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, except as expressly set out in these Terms or required by law. This Website-level disclaimer does not apply to products, which are governed by the Limited Warranty and applicable implied warranty laws.
Studio London does not warrant that the Website will be uninterrupted, error-free, or free from harmful components, although we use reasonable efforts to maintain its availability and security.
21. Limitation of Liability
To the fullest extent permitted by law, Studio London shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profit, loss of revenue, loss of goodwill, loss of opportunity, or business interruption, arising out of or relating to the Website, any order, any product, or these Terms.
To the fullest extent permitted by law, Studio London's aggregate liability arising from or relating to any order or product shall not exceed the amount actually paid by you for the specific product giving rise to the claim.
Nothing in these Terms excludes or limits liability for: (a) fraud or fraudulent misrepresentation; (b) death or personal injury caused by negligence; (c) violations of the Federal Trade Commission Act or analogous state consumer protection or unfair and deceptive acts and practices (UDAP) statutes; (d) rights under state implied warranty laws that cannot lawfully be excluded; or (e) any other liability that cannot lawfully be excluded or limited.
Some states do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.
22. Force Majeure
Studio London shall not be responsible for any delay, failure, or inability to perform caused by events outside our reasonable control, including natural disasters, severe weather, strikes, labor disputes, war, terrorism, civil unrest, pandemics, interruption of transport or utilities, cyber incidents, governmental action, customs delays, or supply chain disruption.
Where such an event occurs, we may extend performance times, suspend obligations for the duration of the event, or cancel affected orders and refund sums paid for undelivered goods, as appropriate.
23. Governing Law, Arbitration, Class-Action Waiver, and Venue
PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO ARBITRATE DISPUTES WITH STUDIO LONDON AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM US.
23.1 Governing Law
These Terms and any dispute or claim arising out of or in connection with them, the Website, or any order shall be governed by the laws of the State of Wyoming, without regard to its conflict of laws rules, except to the extent pre-empted or superseded by mandatory federal law or by the non-excludable consumer protection laws of the state in which you reside.
23.2 Informal Resolution
Before starting arbitration or any other formal proceedings, you agree to contact Studio London at disputes@studiolondondesign.com and describe the dispute, and to make a good-faith effort to resolve the issue informally for at least sixty (60) days.
23.3 Binding Arbitration
If the dispute is not resolved informally, you and Studio London agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Website, any product, or any order (a "Dispute") will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules in effect at the time the arbitration is initiated, as modified by these Terms. The arbitration will be conducted by a single arbitrator, in Cheyenne, Wyoming, or via telephone or video at your option, and the arbitrator's award may be entered in any court of competent jurisdiction. The Federal Arbitration Act (9 U.S.C. §§1-16) governs the interpretation and enforcement of this arbitration agreement.
23.4 Small-Claims and IP Carve-Out
Either party may bring an individual action in small-claims court in the county of your residence, to the extent the dispute is within that court's jurisdiction. Either party may also seek injunctive relief in a court of competent jurisdiction to protect its intellectual property rights.
23.5 Class-Action and Jury-Trial Waiver
YOU AND STUDIO LONDON AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. YOU AND STUDIO LONDON KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO A TRIAL BY JURY IN ANY COURT PROCEEDING PERMITTED UNDER THESE TERMS.
This class-action and jury-trial waiver does not apply to claims that cannot be waived under applicable law, including claims under the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act of 2021 (9 U.S.C. §§401-402), which you may pursue in court notwithstanding this arbitration agreement.
23.6 Opt-Out Right
You may opt out of this arbitration and class-action waiver by sending written notice to Studio London Design, LLC, 1021 E Lincolnway #9931, Cheyenne, WY 82001, Attention: Legal, or by email to disputes@studiolondondesign.com, within thirty (30) days of the first to occur of: (a) your first order, or (b) your first acceptance of these Terms. Your notice must include your full name, address, and a clear statement that you wish to opt out. Opting out will not otherwise affect your relationship with Studio London.
23.7 Venue for Non-Arbitrable Claims
For any claim not subject to arbitration (including small-claims claims that are removed or refiled in a court of general jurisdiction), you and Studio London agree to the exclusive jurisdiction of the state and federal courts located in Laramie County, Wyoming, and waive any objection to venue or forum non conveniens.
24. Notices
Notices to Studio London must be sent in writing to Studio London Design, LLC, 1021 E Lincolnway #9931, Cheyenne, WY 82001, with a copy to support@studiolondondesign.com, and will be deemed received on the earlier of actual receipt or five (5) business days after mailing.
Notices to you may be sent to the email or postal address associated with your order or account and will be deemed received when sent (for email) or five (5) business days after mailing (for postal).
25. General
25.1 Severability
If any provision of these Terms is held to be unlawful, invalid, or unenforceable, that provision shall be deemed severed to the minimum extent necessary and the remaining provisions shall remain in full force and effect.
25.2 No Waiver
No waiver by Studio London of any breach or default shall constitute a waiver of any preceding or subsequent breach or default.
25.3 Assignment
You may not assign or transfer these Terms or your rights or obligations under them without our prior written consent. Studio London may assign these Terms freely, including to any affiliate or successor, without notice.
25.4 Survival
Sections 14 (Damaged, Faulty, or Non-Conforming Products), 15 (Limited Warranty), 17 (Intellectual Property), 20 (Disclaimer of Warranties), 21 (Limitation of Liability), 23 (Governing Law, Arbitration, and Venue), 24 (Notices), and this Section 25 survive termination of these Terms or completion of any order.
25.5 Third-Party Beneficiaries
These Terms do not and are not intended to confer any rights or remedies on any person or entity other than you and Studio London.
25.6 Headings
Section headings are for convenience only and do not affect the interpretation of these Terms.
25.7 English Language
These Terms are drafted in English. Any translation is provided for convenience only; in the event of any inconsistency, the English version prevails.
25.8 Entire Agreement
These Terms, together with the Privacy Policy, Returns and Claims Policy, Shipping Policy, Limited Warranty, Cookie Policy, and any other policies or documents expressly incorporated by reference, constitute the entire agreement between you and Studio London in relation to the subject matter covered by them and supersede prior discussions, representations, or understandings to the extent permitted by law.
26. Contact Details
Studio London Design, LLC
1021 E Lincolnway #9931
Cheyenne, WY 82001
Email (customer service): support@studiolondondesign.com
Email (privacy): privacy@studiolondondesign.com
Email (legal notices): disputes@studiolondondesign.com
Website: studiolondondesign.com