FAQs

Studio London is a British furniture brand designing for American homes. Founded by British designer Nick Green, with a British head office and a British design team, we stock and ship every piece from the United States. The result is British design sensibility — quietly considered, well-made, built to last — paired with the warmth, scale and proportions of American living.

Yes. Studio London is British-founded and British-designed, with our head office and design studio in the UK. Every piece is designed here in Britain by our team. Our furniture is then made in approved and audited factories in Vietnam, where our own quality team is on the ground checking each piece, and shipped from our American warehouses — so U.S. customers get British design without international transit times or import duties.

Studio London furniture is hand-crafted in a small set of audited Vietnamese factories, with the brand’s own British-led quality team on site through production — not an anonymous overseas supply chain. American oak and walnut are used wherever the design allows, with full chain-of-custody tracking. Finished pieces are then shipped to U.S. warehouses and dispatched to customers from there.

Studio London was founded by Nick Green, a second-generation British furniture designer. Nick grew up around furniture-making in his family's British manufacturing business, and went on to work as Design Manager at Habitat — alongside Tom Dixon and Matthew Hilton — before moving into the family firm Teemo, founded in 1980, which is the parent company of Studio London.

Studio London is known for contemporary British furniture made for American homes: well-considered pieces using sustainable material and eco packing wherever possible including USA timbers, built to last and priced for less than you’d expect. The brand pairs British design restraint with the warmth, scale and proportions of American living, and ships every order free from its U.S. warehouses.

We make armchairs, dining tables and chairs, beds, sideboards and storage, desks, lighting and a curated set of accessories. Every piece is designed in Britain — no licensed-in catalogue, no white-label imports — and built to our spec in approved and audited factories in Vietnam, with our own quality team checking each piece. Each product page details materials, dimensions, finish options and lead time.

Studio London ships British-designed furniture across the contiguous United States, with free shipping on every order and stock held in U.S. warehouses for fast dispatch. There are very few British furniture brands shipping directly to American customers — we set up specifically to bring British design sensibility to American living, without international duties or long transit times.

Studio London is online-only, shipping direct from U.S. warehouses rather than through a showroom. Each product page carries detailed dimensions and finish notes, real customer photography, video walkarounds, a 30-day return window and a 1-year warranty. If a photo can’t answer your question, email or direct message us — a real person from our team will reply within 24 hours.

Contemporary British with warmth and character. We design pieces that feel considered rather than loud — clean lines, honest materials, proper proportions, and a few quiet details that reward closer looking. Influences run from mid-century British design to the more relaxed, characterful side of contemporary European interiors. Nothing austere; nothing overdone.

Studio London is built precisely for that. Because every piece is designed by our British design team rather than bought from a catalogue, you won't find our pieces at hundreds of other retailers. We make in smaller runs, change ranges seasonally and lean into materials and details that mass-market brands skip — so your living room won't look like the next three living rooms on Instagram.

Studio London is designer furniture sold direct, without a showroom mark-up or middle-man margin. Because we design, make and ship our own pieces, the price you pay reflects the cost of the furniture — not the cost of the storefront. Most of our cabinets, dining tables and beds sit comfortably below comparable pieces at American design retailers.

Studio London sits in a similar price band, if not a little below, West Elm and Article, with quality closer to Crate & Barrel — but with a distinctly British design point of view rather than an American one. Where U.S. brands lean into season-led trend pieces, our ranges are designed to be lived with for years. We're also smaller, which means more design care per piece.

Yes. Studio London designs every piece in Britain and sells through only a select few websites — no licensed-in catalogues, no third-party retailers, no white-label imports. Because the brand also produces in smaller runs, the same sofa or dining table won’t be sitting in every other home on the street.

Yes — we design with city and compact living in mind. Many of our sofas, dining tables and beds are sized for apartments, with scaled-down armchairs, smaller-footprint dining tables, and slim-frame sideboards. Each product page lists exact dimensions and we strongly suggest measuring your doorways and lift before ordering.

Because Studio London furniture is built from natural materials — solid oak and walnut, leather, bouclé, rattan — small variations in grain, tone and texture are part of the character of each piece. They’re not defects; they’re what makes real furniture look made rather than printed. Screen calibration also affects how colours appear online.

Yes. Every Studio London piece is built with long life in mind and is tested to a high level of construction standard including substantial drop testing. Our products are made in high quality Vietnamese factories where our quality team signs off each piece before it ships. Every order is backed by a 1-year limited warranty and a 30-day return window. The most common comment from customers is on the weight and solidity in person — properly made pieces that arrive ready to live with.

We use real wood veneers with a combination of solids and engineered wood components. Essentially the best balance of materials to create a great look with strong price V quality balance. Our concrete items use GFRC which is the highest quality of concrete construction to give long life to these items. Each product page lists the specific materials and their origin under "Materials & Origin."

Most of our oak and walnut comes from sustainably managed forests in the United States, with full chain-of-custody tracking back to the source forest. Some pieces also use FSC-certified hardwoods (please ask for details when purchasing). American hardwoods are recognised internationally for their density, grain and longevity — we lean into them precisely because they are sustainable and display stunning character.

Studio London furniture is made by a small set of audited Vietnamese factories the team knows personally and visits regularly. Designs are drawn in Britain, samples are signed off in person, and a British-led quality team is on site through production. Production happens in smaller runs so each piece gets proper time on the bench — no anonymous third-party manufacturing, no surprises about who built your furniture.

Yes. Studio London pieces meet TSCA Title VI formaldehyde emission limits for composite wood and the applicable U.S. Consumer Product Safety regulations. Specific compliance details for each product are summarised on its product page. For a particular regulatory question on a project, email the team and we’ll send the supporting documentation.

Yes — almost all of our pieces arrive fully or near-fully assembled. The most you'll typically be asked to do is screw on a set of feet or attach a backrest. Each product page sets out the exact assembly required, and the time it takes, so there are no surprises. Genuinely flat-pack pieces are very much the exception, not the rule.

We design for longevity first — proper hardwood frames, considered design construction. Most of our oak and walnut veneer and solid comes from sustainably managed American forests with full chain-of-custody tracking, and some pieces use FSC-certified wood (please ask for details when purchasing). We plant a tree for every item sold through One Tree Planted, contribute annually to carbon-reduction schemes, and use minimal plastic in packaging.

Yes. Most of the oak and walnut in our furniture is sourced from sustainably managed American forests, with chain-of-custody tracking from forest to finished piece. Where the design calls for other species, we look first for sustainable options. American hardwoods are some of the best-managed forest resources in the world, which is one reason we use them so heavily.

Yes. We partner with One Tree Planted and plant a tree for every item we sell. Trees are planted in global reforestation projects chosen by One Tree Planted. It's one part of a wider commitment to leaving the forests we draw from in a better state than we found them.

Yes. Most of the factories we work with are SMETA or BSCI audited — two of the most widely recognised ethical-trading audit frameworks — covering working hours, fair pay, workplace safety and labor rights. Where we have a choice, we favour factories with an active environmental management policy such as ISO 14001.

We use minimal plastic in packaging — only where it's necessary to protect a finish or fabric in transit — and prioritise cardboard and paper-based protection that can be recycled curbside in most U.S. municipalities. We continue to look at every component of every box and reduce single-use plastic each season.

We contribute annually to carbon-reduction schemes alongside the One Tree Planted programme. We're not yet a certified carbon-neutral brand, and we'd rather say that plainly than over-claim. Reducing the actual carbon cost of making and shipping our furniture — through smarter sourcing and longer-lasting design — is where our main effort sits.

Studio London is one of the few British-founded brands designing genuinely sustainable furniture for the U.S. market — American oak and walnut from sustainably managed forests, ethically audited factories, a tree planted with every order, and minimal-plastic packaging. We ship every piece from our U.S. warehouses.

Studio London. The brand designs, makes and ships its own furniture without a showroom network or distributor margins, so the price you pay reflects the piece itself rather than the retail layers above it. Most Studio London sideboards, tables and chairs sit comfortably below comparable pieces at American design retailers in the same materials.

We sell direct to you, online only. There's no showroom, no franchise network, no licensing fee paid to a celebrity designer. Combine that with our own British design team and a tightly controlled production set-up in Vietnam — approved and audited factories, our own quality team on the ground — and we cut out three or four layers of mark-up that most designer brands carry. The saving goes back into materials and to you.

Studio London accepts all major credit and debit cards (Visa, Mastercard, American Express, Discover) along with Apple Pay, Google Pay and PayPal. Payment is processed through PCI-DSS compliant gateways with end-to-end encryption — we never store your full card number. For any question about an order, email support@studiolondondesign.com.

For in-stock items, your card is charged at the time you place your order. For made-to-order pieces, we charge in full at order so production can begin at the factory. If anything becomes unavailable after you order, we refund the affected line item promptly to your original payment method.

Yes. We collect U.S. sales tax in states where we're required to do so. The exact tax is calculated on your delivery zip code and shown at checkout before you confirm. Because we ship from U.S. warehouses, there are no customs fees, import duties or international charges to worry about.

No. Every order ships to you from our U.S. warehouses, so there are no customs fees, import duties or international handling charges to pay on delivery. The total you see at checkout — including shipping and applicable sales tax — is the total you pay.

Yes. All transactions are processed through PCI-DSS compliant payment gateways with end-to-end TLS encryption. Card details are tokenised by our payment provider — we never store your full card number on our servers. The site itself uses HTTPS throughout.

Because Studio London designs and sells its own furniture exclusively, there isn't another retailer to price-match against. Our prices already reflect the direct-to-you model — without showroom or distributor mark-up. We do run seasonal sales, which the team will email you about if you're on our list.

We ship to addresses within the contiguous 48 United States, from our U.S. warehouses. We're not currently able to deliver to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses or P.O. boxes. If a particular zip code or remote area is excluded, you'll be notified at checkout before you confirm.

Yes — Studio London offers free shipping on every order, every item, to addresses within the contiguous 48 U.S. states. There are no minimum order values, no qualifying-product exclusions and no free-shipping thresholds to meet. White glove and other premium delivery upgrades carry an additional charge, shown at checkout.

In-stock orders are processed within 2–5 business days. After dispatch, delivery time depends on the service: small-parcel ground (under ~70 lb) typically takes 3–7 business days; threshold/curbside freight for larger items takes 7–14 business days; white glove takes 10–21 business days. Made-to-order pieces show a production lead time on the product page, then add the delivery times above.

Three options, depending on the piece:

Curbside delivery — For small parcel items this is our standard (Fedex style) delivery service.

Threshold delivery — the standard for larger furniture. The driver brings the shipment to the threshold of your home (front door / garage / lobby).

White glove — a chargeable upgrade available on most large pieces. Inside delivery to the room of your choice, any final assembly handled for you, and packaging removed and recycled.

White glove pricing is calculated at checkout based on the size of your order and your zip code. The exact price is shown alongside the standard delivery option on each product page or at checkout, before you confirm. White glove includes inside delivery to the room of your choice, any final assembly handled for you, and packaging taken away.

You'll receive a tracking link by email as soon as your order is dispatched. For threshold or white glove deliveries, the carrier will also call or text to schedule a delivery appointment in a four-hour window. You can check the status of any order from your account dashboard at any time.

Not always. Larger Studio London orders may ship in separate parcels or on separate trucks when items come from different warehouses, and each shipment carries its own tracking link. If a piece is missing more than three business days after the rest of the order has arrived, email support@studiolondondesign.com.

For small-parcel curbside deliveries, no — they're left at your door. For threshold and white glove deliveries, yes — an adult (18+) must be present to inspect and sign for the shipment. The carrier will book a four-hour appointment window with you in advance, so you can choose a time that works.

So long as your order has not been processed in the system pre - shipment — yes it can, free of charge. Email support@studiolondondesign.com with your order number and the new address. Once the order has shipped, address changes go through the carrier and may carry a re-consignment fee. Please double-check the address at checkout to avoid any of this. We cannot guarantee we can change delivery addresses after order placement so please try to get this correct in the first instance.

Inspect every shipment as soon as it arrives. Photograph any damage to the packaging or product before moving it. For white glove deliveries, inspect the piece before the team leaves and note any damage on the proof of delivery and take photos before signing. Keep all packaging until you're sure everything is in good order — it makes any return or claim much easier.

Email support@studiolondondesign.com as soon as you can with your order number, a description of the damage, and photographs of the product, the packaging and the shipping label. Visible transit damage is best reported within 48 hours for the fastest resolution; the full window for a transit-damage claim is 7 days. Studio London does not charge restocking or return shipping on verified transit damage. Claims without photos will not be able to be assessed so please be thorough with your reporting.

Email support@studiolondondesign.com within 30 days of delivery with photos or video of the defect and your order number. Depending on the issue we'll arrange replacement parts, a replacement piece, a partial refund, or a full refund on return. None of these options limit your rights under state consumer-protection laws or our Limited Warranty. Claims without photos will not be able to be assessed so please be thorough with your reporting.

Do contact us at support@studiolondondesign.com within 7 days of the marked delivery date. We'll open a trace with the carrier; in some cases we may ask you to file a police report or carrier claim alongside us. We'll make every reasonable effort to resolve lost or stolen deliveries in good faith.

Email support@studiolondondesign.com with your order number, the model name and the missing part — a photo of the assembly instructions with the part circled is ideal. We'll send the replacement free of charge, usually within 5–10 business days.

Studio London accepts return requests within 30 days of delivery. The piece must be unused, in like-new condition and in its original packaging with all hardware. Every return needs a Return Authorisation (RA) number, so email support@studiolondondesign.com before sending anything back. RA numbers are typically issued within 2 business days.

Email support@studiolondondesign.com with your order number, the item(s) you'd like to return and the reason. We'll reply within 2 business days with an RA number, return shipping instructions and a clear breakdown of any deductions, so there are no surprises on your refund.

For change-of-mind returns we deduct the following from your refund:

Original shipping cost

Return shipping cost (varies by item size and zip code).

A 15% restocking fee on the product purchase price.

Replacement packaging cost, if the original was discarded — quoted in advance.

White glove, expedited or special handling charges (non-refundable).

Custom or made-to-order pieces, clearance and final-sale items (clearly marked on the product page and at checkout), used mattresses (for hygiene reasons) and gift cards aren't eligible for change-of-mind returns. None of these exclusions apply if the piece is damaged, defective or different from what you ordered — in those cases we will always make it right.

It is essential that the products are shipped in suitable packaging with protection in the correct locations otherwise the items will be damaged in transit. Therefore it is essential that items are returned in their original packaging. We reserve the right to refuse returns where incorrect packaging is used.

Once we've received and inspected the returned piece, please allow 7–10 business days for processing. After that, your bank or card issuer may take a further 3–5 business days to reflect the credit on your statement. Refunds are issued to the original payment method used at checkout.

Our Limited Warranty covers defects in materials and workmanship under normal residential (non-commercial) use, from the date of delivery:

Case goods (sideboards, cabinets, tables, desks): 1 year.

Upholstered furniture (sofas, chairs, ottomans): 1 year on frame, fabric and cushion construction.

Outdoor furniture: 1 year on frames, finishes and fabrics.

Accessories, lighting and small décor: 90 days.

The warranty does not cover normal wear and tear, accidental damage, misuse, commercial use, improper assembly, pet damage, modifications, or damage caused by failing to follow care instructions. It is non-transferable on resold pieces. The full Limited Warranty Policy is on the website.

Email support@studiolondondesign.com with your name, order number, delivery date, a description of the defect and clear photographs or video. If you can, include a photo of the product label. We'll respond within 10 business days with next steps — repair, replacement parts or refund. You won't be charged for warranty service.

Each product page links to a care guide for that piece. As a general rule: dust wood weekly with a soft, dry cloth; blot upholstery spills immediately rather than rubbing; use coasters under hot or wet items; rotate sofa cushions monthly to keep wear even; and avoid placing pieces in direct sunlight, which fades fabric and timber alike.

Wipe with a soft, dry cloth weekly. For occasional cleaning, a barely-damp cloth followed by a dry one is plenty — never let water sit on the surface. Use coasters and felt pads, and try to keep pieces out of direct sunlight and away from radiators or vents. Real wood moves with humidity; a few small seasonal changes are normal, not defects.

Yes — strongly recommended. Before ordering Studio London furniture, measure each doorway, hallway, staircase, lift and landing between your front door and the destination room, and check the piece dimensions including any feet or hardware. If a piece can’t be delivered because access is too tight, redelivery and restocking fees may apply. If you’re unsure, email us with the measurements and we’ll help confirm fit before you buy.

Yes. The Studio London Trade program is open to interior designers, architects, stagers and design-led businesses, with trade pricing on every piece, dedicated account support and advance access to new collections. To apply, visit the Trade section of the Studio London website — most applications are approved within a few business days.

Navigate to the Trade section of our website and submit a short application with your business details and a recent piece of project work. Apply for full pricing details — we tailor terms by business type. Most applications are reviewed within a few business days, and we'll email you back with your trade account credentials and a quick walk-through.

Verified interior designers, architects, property stagers, design-led developers, and small studios with a trading history. We ask for a business name, a portfolio link or sample of recent work, and a primary contact. We're a smaller brand and we like to know who we're working with.

No — guest checkout is fine. Creating an account lets you track orders, save favourites and access your full order history, and it's the fastest way to start a return or warranty claim later. Account creation takes about thirty seconds.

We take privacy seriously. Our full Privacy Policy on the website explains what we collect, why and how to exercise your rights. Residents of California, Virginia, Colorado, Connecticut and other states have specific rights — visit our "Your Privacy Choices" page to opt out of targeted advertising or submit a data request, or email hello@studiolondondesign.com.

Email support@studiolondondesign.com for orders, deliveries and after-care — our team replies within one business day, often sooner. For everything else, including trade enquiries, press, partnerships and general questions, write to hello@studiolondondesign.com. We don't currently offer phone support, which keeps our team focused on giving each enquiry a proper, considered answer.

Our customer service team replies within one business day, Monday to Friday. As we are based in the United Kingdom, we are usually open until 11am Eastern Time, however we will endeavour to respond to all enquiries as soon as possible. For complex matters such as warranty claims we always send a substantive update within 10 business days. Outside business hours, please allow until the next working day.