Shipping policy

This Shipping and Delivery Policy describes how Studio London Design, LLC ("Studio London", "we", "us", "our") processes, ships, and delivers orders placed at studiolondondesign.com. This policy is incorporated into our Terms and Conditions of Sale.

1. Shipping Destinations

Studio London currently ships to addresses within the contiguous forty-eight (48) United States. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, P.O. boxes, or international destinations at this time. Where specific zip codes, islands, or remote areas are excluded, customers will be notified at checkout.

2. Order Processing Time

Orders are typically processed within two (2) to five (5) business days of receipt. Orders placed on weekends or federal holidays are processed on the next business day. During peak periods, new product launches, or sales events, processing times may be longer; any material delays will be communicated by email.

Made-to-order or custom items have extended lead times, which are disclosed on the product page and in your order confirmation. Lead time estimates for custom items are not guarantees.

3. Shipping Methods and Estimated Delivery

The shipping method for each order depends on the size, weight, value, and destination of the items. Available methods include:

All delivery timeframes are estimates, not guarantees. Actual delivery times may vary based on carrier routing, weather, and other factors beyond our control.

4. Shipping Costs

Shipping costs are calculated based on item size, weight, destination, and service level, and are displayed at checkout before order confirmation. Promotional shipping offers (such as free ground shipping above a threshold) are specified on the product page or promotional banner. White glove and expedited shipping services carry additional charges.

5. FTC Mail Order Rule Compliance

In compliance with the Federal Trade Commission Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. §435), we ship within the time stated on the product page or order confirmation, or if no time is stated, within thirty (30) days of receiving a properly completed order. If we cannot ship within the stated or 30-day period, we will notify you of the delay, provide a revised estimated shipping date, and give you the option to accept the delay or cancel the order for a full refund. If you do not respond to a delay notice, your consent to the new shipping date will be inferred as permitted by the Rule, except where the delay is for more than thirty (30) days beyond the original or revised shipping date, in which case we will obtain your express consent to continue the order.

6. Order Confirmation and Tracking

Upon placing an order, you will receive an order confirmation email. When your order ships, you will receive a shipping confirmation email with tracking information. For LTL and white glove shipments, the carrier will contact you directly to schedule a delivery appointment once your shipment arrives at the local terminal.

7. Delivery Requirements

7.1 Curbside (LTL) Delivery

Curbside delivery means the driver will deliver the shipment to the curb at the delivery address. The driver is not required to bring items inside your home. You are responsible for transporting items inside and for having sufficient help available. We recommend having at least one additional person present for heavy items.

7.2 White Glove Delivery

White glove delivery includes delivery inside your home to the room of your choice, basic assembly where noted on the product page, and removal of packaging materials. The service does not include:

• electrical, plumbing, or hardwiring connections;

• wall mounting, anchoring, or installation requiring tools beyond those supplied with the product;

• removal of existing furniture (unless separately purchased); or

• moving or repositioning items after placement.

You are responsible for ensuring that the item can be safely delivered to the intended room. This includes measuring doorways, hallways, stairwells, elevators, and the intended placement location in advance. If the item cannot be delivered due to access limitations, redelivery fees, return freight, and a restocking fee may apply as described in the Returns and Claims Policy.

7.3 Access and Appointments

The carrier will typically provide a delivery window (for example, a four-hour window) on the scheduled delivery day. You or an authorized adult (18 years or older) must be present to accept and sign for the delivery. Missed appointments may incur redelivery fees.

8. Inspecting Your Delivery

Please inspect all shipments carefully on arrival:

• For curbside and small-parcel deliveries: check cartons for visible damage and photograph any damage to packaging or contents.

• For white glove deliveries: inspect the product before the delivery team leaves. Note any damage to cartons, property, or the product on the proof of delivery (POD) before signing, and photograph the damage.

See the Returns and Claims Policy for timeframes and procedures to report damage, defects, or missing items.

9. Shipping Risk of Loss

Title to, and risk of loss for, the goods passes to you upon delivery by the carrier to the delivery address. Where a signature or appointment is required, delivery occurs when the carrier completes the scheduled handover. If a shipment is damaged in transit, Studio London will work with the carrier and with you to resolve the claim as described in the Returns and Claims Policy.

10. Refused Deliveries

If delivery is refused for reasons other than verified transit damage or carrier error, outbound shipping, return freight, and a restocking fee will apply as set out in the Returns and Claims Policy.

11. Shipping Delays Outside Our Control

We are not responsible for delays caused by events outside our reasonable control, including severe weather, natural disasters, carrier disruptions, labor disputes, accidents, customs or regulatory holds, or acts of God. We will make commercially reasonable efforts to communicate any such delays and to resume delivery as soon as practicable.

12. Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. Once an order has shipped, address changes may not be possible, and additional carrier fees for address correction or reconsignment may apply and be passed to you.

13. Lost or Stolen Packages

If your tracking indicates delivery but you have not received the shipment, please contact us at support@studiolondondesign.com within seven (7) days of the marked delivery date. We will work with the carrier to investigate and may ask you to file a police report and/or a claim with the carrier. We will make commercially reasonable efforts to resolve lost or stolen deliveries in good faith.

14. Questions

For questions about shipping, delivery scheduling, or in-transit orders, please contact:

Studio London Design, LLC

Attn: Customer Service

1021 E Lincolnway #9931

Cheyenne, WY 82001

Email: support@studiolondondesign.com